FAQs

Q. Are you a licensed company?

A. Yes. We are licensed by the public carriage office under Licence Number: 

Q. Is your service available day and night?

A. Yes. We operate 24 hours 7 days a week, all through the year.

Q. Are your prices fixed?

A. Yes. The prices are fixed for pre booked transfers. But if there is any additional drop offs pickups or diversions there will be additional charges.

Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?

A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.

Q. What happens after I have made an online booking?

A. We will review your request and send you an email confirming the booking with a booking confirmation number.

Q. We have children travelling with us; can you provide child/infant seats?

A. No, due to the nature of business we cannot provide child seat, please bring your own.

Q. How do I find my driver at the airport?

A. Our driver will wait in the arrival hall with your name card. 

Q. Can I smoke in the car?

A. No. We operate a strict no smoking policy in all our vehicles.

Q. Will I be sharing with anyone else?

A. No. We do not operate a shared taxi service.

Q. What do I do if I can't locate my driver?

A. Please call us 02087578728 or +44(0)2087578728 or 07530572391 or +447530572391 and our admin team will help you find your driver in the terminal. Also we will always send you a text with the info of driver and vehicle.

Q. Is gratuity included in the price?

A. No. It is at the passenger’s discretion.