Terms and Conditions
1. Vehicle Type
It is the passenger’s responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.
Prices quoted and paid are for passengers being ready to travel at the booked time.
3. Phone Bookings
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.
We will not be held liable for any incorrect information provided by third party.
4. Booking Confirmations
We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.
Payments can be made by the following methods:
1. Cash to the driver secured by a Credit/Debit card except Amex. (This means we will take your credit/debit card details to secure the booking and to ensure we have a valid booking).
2. Prepay by Credit/Debit Card
6. Fraud Prevention
To protect our drivers and passengers safety we have implemented a random installation of security cameras in our cars.
Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.
7. Waiting Time Charges
All pickups from the airports and cruise ports are allowed 1 hour free from the landing time/docking time ( Driver will park car after about 30 minutes of flight landing so that gives you time to pick up luggage). Any further waiting time will be charged at £5.00 per 15 minutes (minimum £5.00). Flight delays are exempt from this charge if there is a flight no given in the booking.
Pickups from home, hotel, offices and other venues are allowed 10 minutes from the actual booked time. Any further waiting time will be charged at £5.00 per 15 minutes (minimum £5.00)
8. Additional Passengers and Luggage
Additional passengers and luggages may be added with the permission of Britain Airport Transfers control to the car ordered but not exceeding the numbers per vehicle type ordered.
9. Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of £5.00 per diversion.
10. Booking Cancellations
A booking can be cancelled in advance by giving 12 hours notice. A fee of £6.00 will be deducted for any pre paid transfers which are cancelled. For cash bookings there will be no charges applicable for cancellations notified prior to 12 hours of the pickup time.
Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified less than 12 hours.
All pre-paid booking cancellation notified fewer than 12 hours will not be refunded.
11. Missed Flights
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £10.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
12. No Show
No show is defined as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet the driver in the arrival hall. This means that the driver will wait up to 1 hour from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show. Drive will park car after 30 minutes of flight landing and wait inside arrivals halls for 30 minutes.
All bookings made online or over the phone on basis of paying cash to the driver, but secured with a valid credit or debit card will be charged the full amount in the event of a no show.
All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.
The driver will take the route to a destination by considering the following facts: the traffic, time, road closures, and diversions.
The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
15. Special Fares
Our Prices will be 50% higher on the following dates; 24th, 25th, 26th, 31st December and 1st January. This is due to limited drivers available for work during seasonal periods.
Please note that due to the nature of business we cannot provide child seats, customer are requested to bring their own if they need one.